Shipping policy

A professional shipping policy for an Indian e-commerce store like Viral Mahal must be transparent, comply with the Consumer Protection (E-Commerce) Rules, 2020, and set clear expectations regarding delivery timelines and costs.

Here is a comprehensive shipping policy tailored for your business.

SHIPPING POLICY

Thank you for visiting and shopping at Viral Mahal. Following are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

All orders are processed within 1-3 business days.

  • Cut-off Time: Orders placed after 5:00 PM IST will be processed the following business day.

  • Weekends & Holidays: Orders are not shipped or delivered on Sundays or National Holidays.

  • High Volume Periods: If we are experiencing a high volume of orders (such as during festive sales), shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email or phone.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping tiers across India:

Shipping Method Estimated Delivery Time Shipping Cost
Standard Shipping 5-7 Business Days Free on orders above ₹[Insert Amount]
Express Shipping 2-4 Business Days ₹[Insert Amount]
Lightning Delivery (Select Metros) 1-2 Business Days ₹[Insert Amount]

  • Note: Delivery delays can occasionally occur due to logistics issues, weather, or regional restrictions.

  • Remote Areas: Delivery to Northeast India, Jammu & Kashmir, and rural areas may take an additional 2-3 business days.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email and SMS once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours. You can track your package directly on our website or through our courier partner's portal.

4. Cash on Delivery (COD)

We offer Cash on Delivery (COD) for most pin codes in India.

  • Verification: Our team may call or WhatsApp you to confirm COD orders before dispatch.

  • COD Fee: A nominal convenience fee may be applied to all COD orders.

5. Shipping Restrictions

  • We currently ship to all major residential and commercial addresses within India.

  • We do not ship to P.O. boxes.

  • International Shipping: Currently, we only ship within India. Stay tuned as we look to expand our horizons!

6. Damages & Missing Packages

Viral Mahal is liable for any products damaged or lost during transit.

  • If you receive your order damaged, please save all packaging materials and damaged goods.

  • Action Required: Take a clear photo/video of the damaged package and contact us at shopviralmahal@gmail.com within 24 hours of delivery so we can file a claim and send a replacement.

7. Non-Delivery / Returned to Origin (RTO)

If a package is returned to us due to an incorrect address provided by the customer or failed delivery attempts (after 3 attempts), we will contact you.

  • For Prepaid Orders: We can reship the order (additional shipping charges may apply) or issue a refund minus the original shipping cost.

  • For COD Orders: Repeated RTOs may result in the suspension of COD privileges for your account.

Contact Us

If you have any questions about the shipping of your order, please contact us: