Privacy policy

 

PRIVACY POLICY

Last updated: February 27, 2026

Viral Mahal operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Viral Mahal is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from Viral Mahal or otherwise communicate with us.

1. PERSONAL INFORMATION WE COLLECT

We collect information that identifies or can reasonably be linked to you. This includes:

  • Contact Details: Name, shipping address, billing address, phone number, and email address.

  • Financial Information: Payment card details (processed securely via Shopify/Payment Gateways), transaction details, and payment confirmations.

  • Account Information: Username, password, security questions, and saved preferences.

  • Transaction Information: Items viewed, cart data, wishlist items, and history of purchases, returns, or exchanges.

  • Device & Usage Information: IP address, browser type, device info, and how you navigate our Services (collected via cookies).

2. SOURCES OF INFORMATION

We collect your data:

  • Directly from you: When you create an account, place an order, or contact support.

  • Automatically: Through cookies and pixels when you browse our store.

  • From Third Parties: Including Shopify and our shipping/payment partners.

3. HOW WE USE YOUR INFORMATION

We use your data to:

  • Provide Services: Fulfill orders, process payments, and manage your account.

  • Marketing: Send promotional offers and show targeted advertisements (you can opt-out at any time).

  • Security: Detect and prevent fraud or malicious activity.

  • Communication: Respond to customer support inquiries and provide order updates.

4. DISCLOSURE TO THIRD PARTIES

We may share your information with:

  • Shopify: Our hosting platform.

  • Service Providers: Delivery partners (for shipping) and payment gateways (for processing transactions).

  • Legal Requirements: To comply with applicable Indian laws or respond to government requests.

5. RELATIONSHIP WITH SHOPIFY

Because our store is hosted on Shopify, Shopify processes your personal information to improve its platform. Your data may be stored on servers located outside of India (e.g., in the US or Ireland). By using our Services, you consent to this cross-border transfer.

6. CHILDREN'S PRIVACY

Our Services are not intended for children. We do not knowingly collect information from individuals under the age of 18 (the age of majority in India). If you are a parent and believe your child has provided us with data, please contact us to have it deleted.

7. SECURITY AND RETENTION

We implement standard security measures to protect your data. However, no method of transmission over the internet is 100% secure. We retain your personal information only as long as necessary to fulfill your orders or comply with legal obligations.

8. YOUR RIGHTS AND CHOICES

Depending on your location, you may have the right to:

  • Access & Know: Request a copy of the data we hold about you.

  • Correct & Delete: Request updates to inaccurate data or deletion of your information.

  • Unsubscribe: Opt-out of marketing emails via the "Unsubscribe" link.

9. GRIEVANCE OFFICER & CONTACT

In accordance with the Information Technology Act 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:

Viral Mahal

Attn: Islam Modassar Nazar

Address: Aurangabad, West Bengal-742201, India.

Email: shopviralmahal@gmail.com